A note from Billy:
“Reynolds Mansion is our home. Mike and I do not limit ourselves to just a certain part of the house nor do we expect you to stay in your room, either. We want you to enjoy the Mansion as if it were a home away from home, both for you and your guests.
It is a place where you will not see a lot of signs or reminders of what you can and cannot do. We want you to enjoy yourself, to touch and to experience what the house has to offer. But at the same time, we realize that the house is historical, and out of respect for its age, we strive to maintain the integrity of the house and ask the same of all those who stay here.
Although it does not have the luxury of a Marriot or Hilton, the mansion offers a chance to step back into a time when southern hospitality was an art form and gentility was a part of good breeding.
Written below are the only polices we have and that you will see as a guest of Reynolds Mansion. All we ask is that you–just as we do–show respect for a home that has survived a civil war, poverty and decline, horrible neglect and two major restorations, while still standing tall and proud for the next generations to enjoy.”
Dietary Restrictions: Please be aware that we are limited on the type of dietary restrictions that we can accommodate. Before making a reservation, please speak with the innkeeper regarding your dietary needs and if we cannot accommodate you, we will refer you to a Bed & Breakfast in our association that specializes in accommodating dietary restrictions. We will not accept reservations made online, until you have spoken with an innkeeper.
Arrival Time: Check-in time is 3PM to 6PM or by appointment. We are happy to accommodate later arrivals, but please make sure that they are arranged in advance. We do not take late scheduled check-ins past 7:30 PM due to the disruption it causes other guests. We ask that you plan your travel accordingly.
Breakfast: Is served in the grand dining room at 9:00 AM and is included with your stay. In the warmer months, breakfast might be served on the porch, weather permitting.
Parking: We have private off-street parking to accommodate all guests. Please follow the signs as you arrive on the estate.
Departure Time: Check out time is 11 a.m.
Minimum Night Stays: We do require multi-night stays during certain times. Weekends, holidays, and peak seasonal periods generally have a two-night requirement. However, please call or check our availability online, since one-night stays are occasionally available and need to be made by the innkeeper.
Cancellation Policy: If notification of a cancellation is received at least (14) days prior to the arrival date (30 days notice for certain special packages, events and the month of October), the deposit is refundable less a $35.00 cancellation fee per room. If notification of a cancellation is received (14) days or less prior to the arrival date (30 days notice for certain special packages, events and the month of October), the full amount of the reservation will be charged and is non-refundable. No-shows will be charged for the entire stay. Early departure falls within our cancellation policy. There are no refunds for early departure. We reserve the right to treat a partial cancellation as a cancellation for the entire stay. Cancellations must be made by phone
Weather Conditions: Reynolds Mansion is inaccessible during heavy snowfall, please be aware that reservations made primarily in January, February, and March could potentially need to be cancelled or moved due to the snow conditions.
Rates: Rates are for single or double occupancy, unless noted in room description. There is an additional $25 per night charge for extra persons in the rooms that can accommodate more than two. All rates are subject to change without notice. Rates also are subject to North Carolina State Lodging Tax and any applicable Sales Taxes.
Registered Guests Only: Only registered guests of Reynolds Mansion Bed & Breakfast are allowed on the property or in the historical mansion at any time. Exceptions are for scheduled Weddings, Parties, Dinners, or other prearranged and scheduled events.
Children: Children are not allowed at Reynolds Mansion. Children over the age of 14 are welcome with the company of an adult.
Pets: We are a pet-friendly B&B here in Asheville! Pets are not allowed in the Historical Mansion, but are allowed in the Carriage House suites as well as the cottage Rhett’s Retreat, some restrictions apply (see policy below).
Smoking: We are a non-smoking inn. Smoking inside the mansion, porches, cottages, or carriage house rooms, will result in an immediate request to leave, and an additional cleaning fee of $250.
Damages: Your room will be inspected after your departure and any damages to the room or contents, will incur cleaning or repair charges applied to your credit card.
Key Return: The Reynolds Mansion continues to utilize antique skeleton keys for many of the doors in the Mansion. Due to the high cost of replacing skeleton keys, failure to return your room key will incur a $35 replacement key charge.
Payment Method: We accept cash, traveler’s checks, Visa / MasterCard, and Discover.
Internet Access: DSL is available from most rooms, depending on your laptop receiver. The Carriage House and Cottage guests have to come to the Main House or porch for the strongest signal due to the brickwork of Reynolds Mansion. Please ask the innkeeper for the code.
Common Areas: Guests are encouraged to make use of our spacious day rooms that include the original library and front parlor. The 3000-square foot of porches (most covered) is the perfect place to relax and enjoy the weather, rain or shine.
Pet Guidelines for your visit: We’re pleased to welcome your pet to our pet-friendly bed and breakfast here in Asheville, NC. Dogs are welcome in the Carriage House suites as well as the Cottage Rhett’s Retreat. PETS ARE NOT ALLOWED INSIDE THE HISTORICAL HOME – The Mansion belongs to Rhett and Scarlett (The resident English Bulldogs) and even their freedom is limited to the Innkeepers quarters, and only occasionally do they make appearances for guest requests. There is a thirty-five pound restriction on dog breeds. Please call ahead for availability, as pet accommodations are limited.
There is a $25.00 a day, non-refundable pet charge. We prefer that you take your dog with you when you are away from the Inn. If you must leave your dog for short periods in your room, please confine the dog to some sort of portable crate or dog carrier. The Mansion does have some available for guests use by requests.
Dogs must not be left unattended outside, and you must have your dog on a leash and under your control at all times for the protection of you, other guests and The Reynolds Mansion staff. Please do not allow your dog to run freely around the property. Even if your dog has never been aggressive towards other dogs or humans, “surprises” can happen Guests traveling with dogs must provide proof of current vaccinations and flea protection. Documentation must be faxed within 10 days of arrival.
Potty breaks should be confined to areas away from buildings and you must clean up after your pet. While we understand that “accidents” may occur in inappropriate places, please be kind enough to remove it. No one likes ruined shoes; especially other inn guests who may not be as pet friendly.
No barking – Barking dogs are a nuisance to other guests and will not be tolerated.
Please do not use Inn towels for dirty paws. An innkeeper will gladly get you something suitable. Please be considerate of Inn furnishings.
We hope you and your pet’s stay is most enjoyable. We will gladly accommodate you in any way possible.